• Refund policy

Refund policy

Last updated: 1 November 2026

At VALIDKART, we want you to receive the correct item in good condition. This policy explains how to request an exchange or store credit if an item arrives wrong or damaged.

Eligible Requests

You may request an exchange if:

  • you received an item different from what you ordered; or

  • your item arrived damaged.

Please contact us within 7 calendar days of delivery. We do not accept exchanges for a change of mind, an incorrect size selection, or a preference change under this store policy.

Item Condition and Evidence

Please keep the item unused and unwashed, with its tags and original packaging. Contact us with your order number and clear photos showing the wrong or damaged item. Do not send an item back until we approve the request and provide return instructions.

How to Request an Exchange

Contact VALIDKART through any contact channel listed on our store. You may also email kartvalid@gmail.com. We will review the request and confirm the next steps.

We will process an approved exchange within 48 hours of approval. If the correct replacement is unavailable, we will issue store credit for the amount paid for the item. Courier delivery times may vary by location.

Return Shipping

For an approved request involving a wrong or damaged item, VALIDKART will cover the return shipping cost. Please use the return method we provide so we can track the parcel. For international orders, contact us before sending anything back; the same eligibility and return-shipping terms apply.

We will confirm any charge for shipping the replacement item when we approve the exchange.

Refunds

Our store policy provides an exchange or, if the replacement is unavailable, store credit. We do not offer cash refunds under this policy. Nothing in this policy limits any refund or other remedy you may be entitled to under applicable consumer-protection law.

Personalized or Custom Items

Personalized or custom-made items are not eligible for exchange under this store policy. This does not limit any rights or remedies that applicable law gives you if an item is wrong, damaged, or defective.

Legal Rights

This policy applies alongside your rights under applicable law. If the law where you live gives you a longer return period or a right to a refund or another remedy, those legal rights take priority over this policy.

Contact Us

For return or exchange requests, contact us through any channel listed on our store or email:

VALIDKART
Email: kartvalid@gmail.com